Shipping policy
Shipping Policy
JOYWAY products are fulfilled from the United States. Destinations currently available, shipping services, final charges, and estimated delivery dates are shown at checkout.
Processing and delivery
- Order processing: typically 1–3 business days.
- Estimated transit time for standard U.S. shipping: typically 3–5 business days after dispatch.
- Business days exclude weekends and U.S. public holidays.
These estimates are not guarantees. Carrier disruptions, severe weather, peak-season volume, address issues, and remote destinations may cause delays.
Shipping charges
Standard shipping is free on eligible U.S. orders over $50. For U.S. orders below $50, standard shipping is $6.99 unless a different amount is shown at checkout. Expedited and non-U.S. rates, where available, are calculated at checkout.
Address requirements
Please enter a complete and accurate delivery address. We cannot ship products that require a carrier street address to P.O. boxes. Contact support@myjoyway.com immediately if an address needs correction. We cannot guarantee changes after fulfillment begins.
Tracking
When your order ships, we will send tracking information by email or text if provided. Tracking may take 1–3 business days to display movement.
Split shipments and pre-orders
Items in the same order may ship separately. Available items may ship before pre-ordered or back-ordered items, and you will receive tracking for each shipment.
International orders
Where international delivery is offered at checkout, the customer is responsible for import duties, taxes, brokerage fees, or local charges unless checkout expressly states otherwise.
Lost or damaged packages
If tracking shows no movement for an unusual period, or your package arrives damaged, contact support@myjoyway.com. We will investigate with the carrier and provide an appropriate resolution for approved claims.
Returns are governed by our Refund Policy.