Return & Exchange Policy
We want you to feel confident about your JOYWAY purchase. Eligible items may be returned within 30 days of delivery.
Return Eligibility
- Items must be unused, untraveled, and in resalable condition.
- Original packaging, accessories, tags, and protective materials must be included.
- Proof of purchase from myjoyway.com is required.
- Items marked final sale and products showing damage caused by use, misuse, or improper handling may not be eligible.
We recommend testing luggage indoors on a clean surface before traveling. Keep the lock at its default setting until you decide to keep the item.
Start a Return or Exchange
Email support@myjoyway.com with the subject “Return Request” and include:
- Your full name and email address
- Order number
- Item and quantity
- Reason for the return or exchange
- Photos if the item arrived damaged or incorrect
Our team will review the request and provide return instructions. Eligible U.S. returns will receive a prepaid return label. Do not ship a return to our fulfillment center before receiving authorization and routing instructions.
Refund Timing
After your return is delivered and inspected, allow up to 15 business days for the refund to be processed to the original payment method. Your bank or payment provider may require additional time to post the credit.
Damaged or Incorrect Items
Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and help arrange the appropriate resolution.