Refund policy

30-Day Returns

We want you to travel with confidence. Eligible items may be returned within 30 days after delivery.

Eligibility

• The item must be unused, undamaged, and returned with its original packaging and included accessories.
• Proof of purchase from myjoyway.com is required.
• Items marked final sale, gift cards, and items damaged through misuse are not eligible unless required by applicable law.

Start a return

Email support@myjoyway.com with your order number, the item you wish to return, and the reason for return. Do not ship a return before receiving return instructions and a return merchandise authorization.

Return shipping

For eligible U.S. returns initiated within the return window, JOYWAY will provide one prepaid return label per order. Original expedited-shipping charges, if any, are not refundable. Returns sent without authorization or to an address other than the one provided by our support team may be delayed or refused.

Damaged, defective, or incorrect items

Contact us within 72 hours of delivery and include clear photos of the product, packaging, and shipping label. We will review the claim and, when approved, arrange a replacement, exchange, or refund at no additional cost.

Refunds

After the return is received and inspected, we will email you with the decision. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may require additional processing time.

Exchanges and cancellations

For the fastest exchange, contact support before returning the item. Orders may be cancelled before fulfillment begins; once an order has entered fulfillment, it must follow the return process.

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.