Privacy policy
Privacy Policy
Last updated: July 29, 2026
This policy explains how JOYWAY collects, uses, and shares personal information when you visit, purchase from, or interact with myjoyway.com. Shopify hosts the Site and processes information needed to provide our ecommerce services.
Information we collect
- Contact and account information, including name, email, phone number, billing address, and shipping address.
- Order and transaction information, including products purchased, payment status, returns, and support communications. Payment-card details are processed by payment providers and are not stored by us in full.
- Device and usage information, including IP address, browser, device identifiers, pages viewed, referring pages, and Site interactions.
- Marketing preferences and information you provide through forms, reviews, surveys, or promotions.
How we use information
We use personal information to process and deliver orders; provide support; prevent fraud; protect and improve the Site; comply with legal obligations; and send marketing communications where permitted. You may unsubscribe from marketing email using the link in each message.
Cookies and advertising
We and our service providers may use cookies and similar technologies for essential functions, analytics, personalization, fraud prevention, and advertising measurement. Depending on your location, you may manage non-essential cookies through Site privacy controls and browser settings.
How we share information
We may share information with Shopify; payment processors; fulfillment warehouses; carriers; customer-support, analytics, advertising, and technology providers; professional advisers; and authorities when required by law. We may also share information in connection with a business transaction. We do not sell personal information for money. Certain advertising disclosures may be considered sharing or targeted advertising under some laws.
Retention and security
We retain information only as long as reasonably necessary for fulfillment, accounting, dispute resolution, fraud prevention, and legal compliance. We use reasonable safeguards, but no transmission or storage method is completely secure.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information; withdraw consent; object to or restrict processing; or opt out of targeted advertising or certain sharing. Email support@myjoyway.com to submit a request. We may need to verify your identity.
Children and international processing
The Site is not intended for children under 13, and we do not knowingly collect their personal information. Your information may be processed outside your country using safeguards required by applicable law.
Updates and contact
We may update this policy for operational, legal, or regulatory changes. Questions and privacy requests may be sent to support@myjoyway.com.