Shipping Policy
JOYWAY currently ships to street addresses in the contiguous United States from our U.S. fulfillment network.
Shipping Rates
- Orders of $50 or more: Free standard shipping.
- Orders under $50: Available shipping rates are shown at checkout.
We do not currently ship to Alaska, Hawaii, Puerto Rico, PO boxes, or international destinations.
Processing & Delivery
Most orders require 1–3 business days for processing. Standard delivery typically takes an additional 1–5 business days after dispatch. Orders are not processed on weekends or federal holidays.
Delivery estimates are not guarantees. Weather, peak seasons, carrier disruptions, and address issues may cause delays.
Tracking
When your order ships, we will send a confirmation email with a tracking number. Tracking may require up to 1–3 business days to display its first carrier update.
Multiple Shipments
Orders containing multiple items may arrive in separate packages. Each shipment will receive its own tracking information when available.
Address Changes
Please review your address before submitting your order. If you notice an error, contact support@myjoyway.com immediately. We cannot guarantee changes after an order enters processing or ships.
Lost or Damaged Packages
If tracking shows no movement, your package is reported delivered but missing, or it arrives damaged, contact us with your order number and relevant photos. We will review the shipment and help determine the appropriate next step with the carrier.
Taxes
Applicable taxes are calculated and displayed during checkout.